Home Terms of Service

Terms of Service

Last updated: 26 August 2026 · Applies to Panswer.ai for iOS and Android and to panswer.ai

These terms are the agreement between you and Aura Technologies Global Ltd for the Panswer.ai app and website. They double as the End User Licence Agreement (EULA) required by the Apple App Store.

Contents

  1. Acceptance of these terms
  2. What the service is
  3. Eligibility and accounts
  4. Licence to use the app
  5. Acceptable use
  6. AI output — accuracy and responsibility
  7. Your content
  8. Plans, quotas and fair use
  9. Subscriptions, billing and renewal
  10. Refunds
  11. Third-party services
  12. Intellectual property
  13. Availability and changes
  14. Suspension and termination
  15. Disclaimers
  16. Limitation of liability
  17. Indemnity
  18. Governing law and disputes
  19. Apple App Store terms
  20. Google Play terms
  21. General
  22. Contact

1. Acceptance of these terms

By downloading, installing, accessing or using Panswer.ai (the “Service”) you agree to these Terms of Service (the “Terms”) and to our Privacy Policy. If you do not agree, do not use the Service.

2. What the service is

Panswer.ai is a multi-model AI client. It relays a prompt you write to several third-party AI models at once and displays their responses side by side. It also offers image generation, audio transcription, project presets and conversation history. We are not the creator of the underlying models and we do not guarantee any specific model will remain available.

3. Eligibility and accounts

  • You must be at least 13 years old. If you are under the age of majority in your jurisdiction, you may only use the Service with the consent and supervision of a parent or legal guardian.
  • You must provide accurate account information and keep your credentials secure.
  • You are responsible for all activity under your account.
  • One person, one account. Accounts may not be shared, resold or transferred.

4. Licence to use the app

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the app on devices you own or control, for your own personal or internal business use. You may not copy, modify, reverse engineer, decompile, rent, lease, resell, distribute or create derivative works from the Service, except to the extent that restriction is prohibited by applicable law.

5. Acceptable use

You agree not to use the Service to:

  • Break any law, or infringe anyone's intellectual property, privacy or publicity rights.
  • Generate or distribute child sexual abuse material, content that sexualises minors, or any content that exploits or endangers a child. See our Child Safety Standards.
  • Generate content that harasses, threatens, defames, or incites violence or hatred against a person or group.
  • Create malware, phishing content, fraudulent material, or instructions for weapons or attacks.
  • Produce sexually explicit content, or non-consensual intimate imagery of real people.
  • Impersonate any person or organisation, or misrepresent AI output as human-authored where that would deceive someone to their detriment.
  • Generate content for high-risk decisions — medical, legal, financial or safety-critical — without qualified human review.
  • Scrape, resell, redistribute or proxy the Service, run automated bulk requests, or attempt to circumvent quotas, rate limits or paywalls.
  • Probe, scan or interfere with the security or integrity of the Service or the underlying providers.

You must also comply with the usage policies of the underlying model providers, which apply to your prompts as well as ours. Violations may result in immediate suspension without refund.

6. AI output — accuracy and responsibility

AI output can be wrong. Models hallucinate, contradict each other, reflect the biases of their training data and go out of date. Panswer.ai shows several answers precisely so you can compare them — but comparison is not verification. You are responsible for checking anything you rely on, and for any decision you make based on it. The Service is not a substitute for professional medical, legal, financial or other qualified advice.

We do not endorse, warrant or take responsibility for content generated by any model. Identical prompts may produce different output for different users, and output may be similar or identical to output produced for someone else.

7. Your content

You keep ownership of the prompts, attachments and other material you submit (“Your Content”). You grant us a worldwide, royalty-free licence to host, store, transmit and process Your Content strictly to operate the Service — including transmitting it to the AI providers you select. This licence ends when you delete the content or your account, except for backups already made and records we must keep by law.

You represent that you have the rights to submit Your Content and that doing so does not violate any law or third-party right. As between you and us, and to the extent permitted by law, we make no ownership claim over output generated for you; rights in AI output are also subject to the terms of the model provider that produced it.

8. Plans, quotas and fair use

Each plan includes a monthly token allowance, currently 50,000 tokens on Free, 500,000 on Plus and 3,000,000 on Pro, measured on a rolling 30-day period from the start of your billing cycle. Image generation and audio transcription consume token-equivalents from the same allowance.

  • A request already streaming when you hit the cap is allowed to finish; the next request is rejected until the period resets or you upgrade.
  • Unused tokens do not roll over.
  • We may apply per-minute rate limits to keep the Service stable.
  • We may change allowances, prices or the model catalogue with reasonable notice. Price increases take effect at your next renewal, and you may cancel before then.

9. Subscriptions, billing and renewal

  • Paid plans are auto-renewing subscriptions. Payment is charged at confirmation of purchase and again at each renewal.
  • Subscriptions purchased inside the app are billed by Apple or Google to the payment method on your store account, and renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
  • Subscriptions purchased through our web checkout are billed by Stripe and are managed from the billing portal in Settings.
  • Manage or cancel in-app subscriptions from your Apple ID subscription settings or the Google Play subscriptions screen. Deleting the app does not cancel a subscription.
  • Cancelling stops the next renewal. Access continues until the end of the period already paid for.
  • Prices are shown in your store's currency and exclude taxes unless stated. You are responsible for applicable taxes.

10. Refunds

Refunds are governed by our Refund & Cancellation Policy. For purchases made through the App Store or Google Play, the refund is processed by Apple or Google under their policies, not by us.

11. Third-party services

The Service depends on third parties including OpenRouter, OpenAI, Anthropic, Google, xAI, Perplexity, DeepSeek, Mistral, Groq, Firebase, Stripe, Apple and Google Play. Their availability, output and policies are outside our control, and their terms apply to you in addition to these. All product names and trademarks belong to their respective owners; their use here is descriptive and does not imply endorsement or affiliation.

12. Intellectual property

The Service, including the Panswer.ai name, logo, interface, design and code, is owned by Aura Technologies Global Ltd and protected by intellectual property law. Nothing in these Terms transfers those rights to you.

13. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend or discontinue features, models or the Service itself. If we discontinue a paid plan entirely, we will refund the unused portion of your current period.

14. Suspension and termination

You may stop using the Service at any time and delete your account from Settings or via our account deletion page. We may suspend or terminate your access immediately if you breach these Terms, if we are required to by law, or if your use threatens the security or integrity of the Service. Sections 6, 7, 12 and 15–18 survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY AND UNINTERRUPTED OPERATION. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURA TECHNOLOGIES GLOBAL LTD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR ANY AI OUTPUT. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 50. Nothing here limits liability that cannot lawfully be limited, such as for death, personal injury or fraud.

17. Indemnity

You agree to indemnify and hold harmless Aura Technologies Global Ltd, its officers, employees and contractors from any claim, damage, loss or expense (including reasonable legal fees) arising from your use of the Service, Your Content, or your breach of these Terms or of applicable law.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in the EEA, UK or another jurisdiction with mandatory consumer protections, you keep the benefit of the mandatory rules and the courts of your place of residence.

Before filing anything, please write to legal@panswer.ai — most issues are resolved faster that way.

19. Apple App Store terms

The following applies to the app obtained from the Apple App Store and is required by Apple's Licensed Application End User Licence Agreement:

  • This agreement is between you and Aura Technologies Global Ltd only, not with Apple. Apple is not responsible for the app or its content.
  • The licence granted is a non-transferable licence to use the app on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
  • Aura Technologies Global Ltd, not Apple, is responsible for any product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation.
  • Aura Technologies Global Ltd, not Apple, is responsible for investigating, defending, settling and discharging any third-party claim that the app infringes intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

20. Google Play terms

The app obtained from Google Play is also subject to the Google Play Terms of Service. Google is not a party to this agreement and is not responsible for the app. Subscriptions purchased through Google Play are billed and refunded by Google under Google Play's policies.

21. General

  • These Terms plus the Privacy Policy are the entire agreement between us on this subject.
  • If a provision is held unenforceable, the rest remains in force.
  • Our failure to enforce a provision is not a waiver of it.
  • You may not assign these Terms; we may assign them to a successor entity.
  • We may update these Terms; material changes are announced in the app before taking effect.

22. Contact

Aura Technologies Global Ltd
Registered in England and Wales, company number 16749669
Registered office: 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Legal: legal@panswer.ai
Support: support@panswer.ai