1. Cancelling a subscription
Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for, and you are not charged again.
| Bought via | Cancel here |
|---|---|
| Apple App Store | iOS Settings → your name → Subscriptions → Panswer.ai → Cancel Subscription |
| Google Play | Play Store → profile icon → Payments & subscriptions → Subscriptions → Panswer.ai → Cancel |
| Web checkout (Stripe) | Panswer.ai app → Settings → Plan → Manage billing → Cancel plan |
Uninstalling the app does not cancel anything. A store subscription keeps renewing until you cancel it in the store. Deleting your account does not cancel it either.
2. Refunds for App Store purchases
Apple is the merchant of record for in-app purchases on iOS. We cannot issue, approve or reverse those charges. Request a refund at reportaproblem.apple.com or through iOS Settings → your name → Media & Purchases → View Account → Purchase History. Apple decides these under its own policy.
3. Refunds for Google Play purchases
Google is the merchant of record on Android. Google Play's standard policy allows a self-service refund within 48 hours of purchase from your Play order history. After 48 hours, request it from Google Play support. If Google directs you to us, write to support@panswer.ai with your order number and we will review it under section 4.
4. Refunds for web purchases
For subscriptions bought through our Stripe checkout, we offer a 7-day refund window from the date of the charge, provided you have used less than 20% of that period's token allowance. Email support@panswer.ai with the account email and the charge date. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.
We will also refund, outside that window:
- A duplicate or accidental charge.
- A charge after you cancelled, where the cancellation was recorded.
- A sustained outage that made the paid features unusable for a significant part of the period — pro-rated.
- A paid plan we discontinue mid-period — pro-rated for the unused portion.
We generally will not refund:
- An allowance you have already spent.
- Dissatisfaction with the quality or accuracy of AI output — models are third-party and inherently variable; the Free plan exists so you can evaluate this before paying.
- Renewals you forgot to cancel, once the new period is substantially used.
- Accounts suspended for breaching the acceptable use rules.
- Partial months after a mid-cycle cancellation — access continues to the end of the period instead.
5. Statutory rights
Nothing here limits rights you have under mandatory consumer law. If you are a consumer in the EU or UK you have a 14-day right of withdrawal for distance contracts; by starting to use a paid plan immediately you consent to the service beginning within that period and acknowledge you lose the right of withdrawal once it is fully performed. Consumers elsewhere retain whatever local law provides.
6. How long we take
- We acknowledge refund emails within 48 hours.
- We decide within 5 business days.
- Approved refunds are issued within 5–10 business days after that.
7. Contact
Billing and refunds: support@panswer.ai
Aura Technologies Global Ltd (company number 16749669)
Registered office: 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom