Contents
1. Who we are
Panswer.ai is a mobile application operated by Aura Technologies Global Ltd, a company registered in England and Wales under company number 16749669 (“Aura Technologies Global”, “we”, “us”, “our”). For the purposes of the EU/UK GDPR we are the data controller for the personal data described here. Our registered office is 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.
The app is distributed as com.auratechlabs.panswer on the Apple App Store and com.auratechlabs.panswer on Google Play.
2. What we collect
We collect the minimum needed to run the service. We do not buy personal data from data brokers and we do not run advertising SDKs.
| Category | Examples | Why |
|---|---|---|
| Account data | Email address, display name, profile photo URL and provider user id when you sign in with Google or Apple; a hashed account identifier | To create your account, authenticate you and restore your history on a new device |
| Content you submit | Prompts, conversation history, project system prompts, images you attach, audio you record for transcription, image-generation prompts | To produce the AI responses you asked for and to show your history |
| Usage and billing data | Model used, provider, request count, prompt/completion token counts, latency, estimated cost, plan tier, billing period, Stripe customer and subscription identifiers | To enforce your plan quota, show your usage breakdown and manage subscriptions |
| Technical data | App version, OS version, device model, language, IP address, crash and error logs | Security, abuse prevention, rate limiting and debugging |
| Support data | Anything you send us by email or through the in-app feedback shortcut | To answer you |
We do not collect payment card numbers, contacts, precise location, health data, or your device advertising identifier. Card details are entered directly with Apple, Google or Stripe and are never visible to us.
3. How we use your information
- To provide the app: relay your prompt to the model providers you selected and stream their answers back.
- To keep your conversation history and project presets available across your devices.
- To meter usage against your monthly token quota and to bill and support subscriptions.
- To detect, prevent and investigate abuse, fraud, scraping and security incidents.
- To fix bugs, monitor reliability and improve the app.
- To send service messages such as billing receipts, quota warnings and material changes to this policy.
Where the GDPR applies, our legal bases are: performance of a contract (providing the app and your subscription), legitimate interests (security, abuse prevention, product reliability), consent (microphone and photo access, optional communications), and legal obligation (tax and accounting records).
4. Sending your prompts to AI providers
This is the most important thing to understand about Panswer.ai. When you send a prompt, the text — plus any image you attached and the system prompt of the active project — is transmitted to each AI model you selected so that model can generate an answer. Routing is handled through OpenRouter, which forwards the request to the underlying provider (OpenAI, Anthropic, Google, xAI, Perplexity, DeepSeek, Mistral, Groq and Meta's Llama models).
Those providers process your prompt under their own privacy terms. We do not control their retention periods or internal handling. If your prompt contains confidential, regulated or personally sensitive information, assume it will be processed outside our systems and do not send it.
Audio you record for transcription and prompts you use for image generation are transmitted the same way, to the transcription and image models respectively.
5. Model training and your content
We do not use your conversations to train AI models, and we do not sell or rent your personal data or share it for cross-context behavioural advertising. Your content is relayed to model providers for the sole purpose of generating the response you requested.
6. Who we share data with
| Recipient | Purpose | What they receive |
|---|---|---|
| OpenRouter and the underlying model providers | Generating AI responses, transcription and images | Your prompt content, attachments and system prompt |
| Google Firebase | Sign-in and authentication | Email, account identifier, basic device and auth metadata |
| Stripe | Subscription payments on the web | Email, customer/subscription identifiers, payment status |
| Apple / Google | In-app purchases and subscription management | Purchase and subscription status only |
| Hosting and infrastructure providers | Running the backend, database and logs | Data at rest and in transit as described above |
| Authorities | Only where legally required, or to protect rights and safety | The minimum the request compels |
If we are ever involved in a merger, acquisition or asset sale, your data may transfer to the successor entity under this same policy, and we will notify you before it becomes subject to a different one.
7. Device permissions
- Microphone — used only while you are actively recording a voice prompt, to transcribe it into text. We do not record in the background. You can deny or revoke it in system settings; only the voice feature stops working.
- Photos / media — used only to attach an image you pick to a prompt. We access the specific file you choose, not your library.
- Notifications (optional) — used for service messages such as quota and billing alerts.
8. How long we keep data
- Conversations and projects — until you delete them, or until you delete your account.
- Account data — for the life of your account, then erased within 30 days of a deletion request.
- Usage and billing records — retained in aggregate or pseudonymised form for up to 7 years where tax and accounting law requires it.
- Security and error logs — up to 90 days.
9. Security
All traffic between the app and our servers is encrypted with TLS. Data at rest is encrypted by our hosting provider. Authentication tokens are stored in the iOS Keychain and the Android Keystore rather than in plain application storage. Access to production systems is restricted and logged.
No system is perfectly secure. If you believe you have found a vulnerability, please report it to security@panswer.ai and give us a reasonable window to fix it before disclosing publicly.
10. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, export or restrict processing of your personal data, to object to processing based on legitimate interests, and to withdraw consent at any time. Residents of the EEA/UK have these rights under the GDPR; residents of California under the CCPA/CPRA; residents of India under the Digital Personal Data Protection Act, 2023.
Exercise any of these by emailing privacy@panswer.ai. We respond within 30 days and we will not discriminate against you for making a request. You also have the right to complain to your local data protection authority.
India — Grievance Officer. Under the Information Technology Act, 2000 and the DPDP Act, 2023, you may contact our Grievance Officer, Aura Technologies Global Ltd at grievance@panswer.ai. We acknowledge grievances within 24 hours and resolve them within 15 days.
11. Deleting your account
You can delete your account and all associated content from Settings → Account → Delete account inside the app, or by submitting the form on our account deletion page. Deletion removes your account, conversations, projects and attachments within 30 days, except records we are legally required to retain.
12. Children
Panswer.ai is not directed at children. You must be at least 13 years old to use it, and if you are under the age of majority where you live you need a parent or guardian's consent. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, contact privacy@panswer.ai and we will delete it. See also our Child Safety Standards.
13. International transfers
We operate globally, and our providers process data in the United States, the European Union and India among others. Where personal data leaves the EEA or UK we rely on the European Commission's Standard Contractual Clauses or an adequacy decision, together with additional technical safeguards.
14. Changes to this policy
We may update this policy as the product changes. The date at the top of this page always reflects the current version. Material changes are announced in the app before they take effect, and continued use after that constitutes acceptance.
15. Contact us
Privacy questions and data requests: privacy@panswer.ai
General support: support@panswer.ai
Postal: Aura Technologies Global Ltd, 71–75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom